FAQs Frequently Asked Question Service Support Concept


Questions from our customers

In case of any unanswered questions about Lifta Stairlifts or our service, we have put together an overview of frequently asked questions and their answers. If your question is not answered by the following FAQ, please do not hesitate to contact us, on 0807373737.

Here you can find the most frequently asked questions from enquiries, along with our answers:

Here you can find the most frequent questions from enquirers, along with our answers:

Will a Lifta fit on my stairs?

Your Lifta stairlift will be tailor-made to meet your specific requirements. Further more, our stairlift can be designed to fit almost every size and shape of a staircase. A Lifta stairlift can be installed indoors and outdoors, on a single-flight staircase (straight or curved) or on a staircase with landings.

Does my staircase have to be rebuilt?

No. The stairlift rail system is specially designed to be fixed on some of the steps of your staircase. Any type of staircase material is suitable (concrete, brick, wood, carpeted etc.) and in case of any doors, passageways and/or landings, the rail system will be fitted accordingly.

What will happen in the case of a power cut?

Your Lifta stairlift is supported by a powerful back-up battery. So, in case of a power failure, your stairlift will still work to its full functionality.

Will it look out of place in my home?

No. All Lifta stairlifts are available in a range of high quality leather, fabric and vinyl upholstery finishes and colors. You can choose your preferable design to complement your personal decor. Furthermore, the remote control makes it possible to park the stairlift upstairs, thus out of sight, if you wish so.

How long until my Lifta is delivered?

For most stairlifts, delivery should be possible within one or two weeks. For any special models and curved staircases, a delivery time between one to six weeks can be expected. This again depending on whether it is custom-made or modular.

How long does it take to install?

One of our experienced technicians will install your Lifta stairlift within a few hours – no mess, no noise, no fuss.

What weight can it carry?

Depending on the model, Lifta stairlifts can safely carry a maximum load of between 120 kg and 160 kg.

How much does a Lifta stairlift cost?

A fully installed Lifta stairlift can be purchased from R55 000 upwards. However, since all Lifta products are tailored to the specific needs and requirements of the customer, the prices vary depending on individual stair dimensions, models and options chosen.

Can I trust Lifta SA to offer full support?

Yes. Our business was established in 2007 and is based in Cape town. It holds its own dedicated management and staff team which is always there at your disposal. Lifta SA´s principle shareholder is the German stairlift company Lifta Germany GmbH, established in 1977 and market leader in Germany.

Lifta SA has full support and dedication of both Lifta Germany GmbH and the Stannah Group, for which Lifta is a dedicated distributor. Lifta SA offers full customer and product support.

Still have questions?

Do not hesitate to contact us. We will be happy to help you with your request.

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